Red Flags
4
eTrueNorth
eTrueNorth has faced serious allegations of fraudulent practices, including deceptive marketing, inaccurate test results, and poor customer support. These issues have led to customer complaints and regulatory investigations.
Quick summary on eTrueNorth
eTrueNorth, a company specializing in COVID-19 testing services, has faced significant scrutiny due to allegations of fraudulent practices, incomplete test reports, and customer complaints. Below are key concerns associated with eTrueNorth:
Allegations of Fraudulent Practices
Deceptive Marketing and Billing: eTrueNorth has been accused of misleading marketing strategies, including advertising 72-hour turnaround times for test results without clearly specifying that only business days are considered. This omission led to delayed and incomplete reports, causing inconvenience to patients.
Inaccurate Test Results: Multiple reports highlight instances where eTrueNorth provided incomplete or inaccurate COVID-19 test results. For example, a patient received a report with missing information, and another reported receiving a test result that was not completed and returned after almost a week.
Customer Complaints and Negative Reviews
Delayed and Incomplete Reports: Customers have expressed frustration over receiving test results that were either delayed beyond the advertised 72-hour window or incomplete, leading to confusion and potential health risks.
Poor Customer Support: Several reviews indicate that eTrueNorth’s customer support was unresponsive or inadequate in addressing concerns, exacerbating customer dissatisfaction.
Regulatory and Legal Concerns
Potential Violations of Health Regulations: Allegations suggest that eTrueNorth may have engaged in practices that violate health regulations, including providing incomplete or inaccurate test results, which could have serious implications for public health.
Legal Actions and Investigations: The company has been under investigation for potential fraudulent activities, with reports indicating that eTrueNorth is considered a criminal enterprise defrauding its customers.
These concerns highlight significant issues with eTrueNorth’s operations, particularly regarding the accuracy and reliability of their COVID-19 testing services, customer support, and adherence to health regulations.
Intel Reports
by: Julia Young
From fraudulent practices to customer service blackouts, eTrueNorth has managed to fail at every level. If you value your time, health, or sanity look elsewhere.
by: Kevin Foster
Their “customer support” must be on permanent vacation.
by: Lily Parker
eTrueNorth promised 72-hour results and delivered only frustration. Incomplete reports, missing data, and zero accountability this isn’t healthcare; it’s a scam with a logo.