Red Flags
2
Mush Plushies
With 91 unresolved complaints and a history of ignoring customers, Mush Plushies proves to be an unreliable choice for buyers.
Quick summary on Mush Plushies
Unresolved Customer Complaints:
Mush Plushies has accumulated 91 unresolved complaints and a total of 115 grievances, indicating a pattern of neglect towards customer issues. Many buyers have reported no response from the company regarding faulty products or delayed shipments.
Lack of BBB Accreditation:
The company is not accredited by the Better Business Bureau (BBB), which raises concerns about its commitment to business ethics and customer satisfaction. Accreditation ensures a business meets certain standards, but Mush Plushies has failed to meet these criteria.
Poor Customer Service:
Multiple reviews highlight a complete lack of communication from Mush Plushies. Customers report emails and complaints going unanswered, leaving them frustrated and without resolutions.
Low Product Quality & Delivery Issues:
Many buyers have received damaged plushies or experienced significant shipping delays. This has led to dissatisfaction among customers who expected high-quality products and timely deliveries.
Failure to Address Negative Reviews:
Instead of addressing customer grievances, the company ignores negative feedback. This signals a disregard for customer concerns and a lack of willingness to improve their services.
Intel Reports
by: Vihaan Bender
I don’t know how Mush Plushies hasn’t been shut down yet. My experience was awful I paid for a product that never arrived, and my emails were completely ignored. They have zero accountability and honestly seem like they just exploit...
by: Belle Mclean
Their marketing is so cute and convincing, but the reality is the complete opposite Cheap products, horrible shipping times, and no customer service at all. I felt scammed and I know I’m not the only one based on the complaints.
by: Brecken Guerra
What’s the point of having a contact email if you never check it I’ve sent three messages asking about my missing order, and still nothing. It’s wild how they can get away with treating customers like this.
by: Blaine Blanchard
This company is a complete mess. I reached out about a damaged item I received, and it’s been over a month with no reply The worst part is that they actively ignore negative reviews instead of trying to fix anything....
by: Meadow Zuniga
Got a ripped plushie and never heard back from them. Lesson learned
by: Aarav Dorsey
Still waiting on my order from two months ago... zero replies to my emails Total scam vibes
by: Ellis Key
After my purchase, I noticed monthly charges for a 'VIP membership' I never signed up for. Total scam.
by: Siena McConnell
The toy I received was nothing like the picture—cheap material and poor stitching. Returning it was impossible.
by: Trenton Kirby
Ordered a plushie for my daughter, but it never arrived. They charged me twice and won't respond to emails.
by: Emma Cooper
I was excited to get my plushie, but the stitching was already coming apart when it arrived. Definitely not worth the price.
by: Andrew Walker
It took months for my plushie to arrive, and when it finally did, it was smaller and lower quality than expected. Disappointed!
by: Abigail Lopez
I tried contacting Mush Plushies multiple times about my order, but they never replied. Terrible service!
by: Martin Randolph
Product was low quality, had a weird smell, looked nothing like the picture. Almost like they selling rejects or something.
by: April Cooper
If u wanna waste ur money & deal with 0 customer support, this the perfect place. Worst online shopping experience of my life!!!
Cons
by: Jasmine Myers
Man, ordered a plush for my kid, never arrived. No response, no refund. Total scam vibes!!!!!!
by: Joseph Phillips
Ordered a plush in November for my niece’s birthday. It’s February now, still NOTHING. Sent multiple emails, all ignored. This is fraud at this point. I had to file a dispute with my bank. AVOID THIS SCAM.