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Safebound Moving and Storage
Safebound Moving and Storage faces mounting accusations of hidden fees, damaged property, and unresponsive service. Customers beware—what starts as a budget-friendly move may turn into a nightmare.
Quick summary on Safebound Moving and Storage
Safebound Moving and Storage, a West Palm Beach-based moving company, has built a troubling reputation for misleading pricing, mishandling property, and providing unresponsive customer service. While the company markets itself as a trustworthy provider, customer complaints tell a different story.
Deceptive Pricing and Unexpected Fees: Numerous customers report that Safebound Moving and Storage lures them in with low initial quotes, only to inflate costs later. Hidden fees for additional cubic footage and labor have left many blindsided, forcing them to pay far more than expected to complete their move.
Damaged Property and Negligent Handling: Complaints about lost, damaged, and mold-infested items are widespread. A lawsuit in May 2024 alleged that the company delivered furniture covered in mold, raising serious concerns about its storage and transportation practices. Customers entrusting their valuables to Safebound often experience financial losses and emotional distress.
Customer Service Nightmares: Frustrated customers describe Safebound’s customer service as unhelpful and dismissive. Many struggle to get updates on delayed shipments or to resolve disputes, leaving them feeling ignored and powerless.
A Reputation Built on Mixed Reviews: While some customers report satisfactory experiences, the overwhelming number of negative reviews highlights severe inconsistencies in service quality. The pattern of deceptive pricing, damaged goods, and poor communication suggests that Safebound Moving and Storage is a high-risk choice for those in need of relocation services.
Intel Reports
by: Imani Poole
I feel like I got extorted. After they loaded my stuff, they refused to unload it unless I paid an additional $1,800. All these made up charges that weren’t in the original contract. It was either pay or lose my...
by: Bridger Hogan
My boxes arrived beaten up, with several things either broken or missing. The worst part A couch I had in storage came back covered in mold They acted like it wasn’t their fault, but it clearly was their poor storage...
by: Elsie Benitez
Took them 3 weeks longer than promised, and they didn’t answer a single call
by: Jamison Gaines
Worst moving company I’ve ever dealt with completely ghosted me after pickup
by: Flora Rowland
Got quoted $2k, ended up paying over $5k. Total bait and switch
by: Saul Mora
After the move, I found my piano damaged and even discovered they clogged my toilet without informing me. Unprofessional.
by: Brielle Lowery
My furniture was supposed to arrive in 10 days; it took over two weeks, and they held it hostage until I paid extra fees.
by: Landry Madden
They promised a smooth move but ended up charging me $1,400 more than the initial quote. Felt like a bait-and-switch.
by: Benjamin Howard
Trying to get in touch with someone at Safebound was a nightmare. I called multiple times about my missing items, and they either ignored me or gave me the runaround.
by: Sophia Jenkins
Quoted one price, then charged nearly double upon delivery. Felt scammed!
by: Matthew Martinez
My furniture arrived covered in mold Completely unacceptable
by: Charlotte White
Customer service was useless ignored my calls and emails for weeks
by: Alexander Harris
Worst moving experience ever hidden fees delays and damaged belongings
by: Amelia Clark
I was promised a low-cost move, but the final bill was almost double what I was quoted They tacked on all sorts of hidden fees for extra space and labor that were never mentioned upfront. I had no choice but...
by: Ethan Lewis
This company is a scam They give you a low quote to hook you in, then jack up the price once they have your belongings I was stuck paying hundreds more than expected just to get my things back. Their...